Last updated: January 2025 · Applies to all registered players in the Philippines
Your privacy matters to us at Luxebet. This Privacy Policy explains what personal data we collect from Filipino players, why we collect it, how it is used, and the rights you hold over your own information. By registering and using our platform, you agree to the practices described here. If you have any questions, our FAQ page is a good starting point.
When you register and use Luxebet, we collect information that is necessary to operate your account and comply with Philippine gaming regulations. This includes your full name, date of birth, mobile number, and a government-issued ID for age and identity verification. We also collect your GCash number or local bank details when you make a deposit or request a withdrawal, so that transactions can be processed accurately and securely. During gameplay, our systems record bet history, session times, and device information — this helps us detect fraud and improve platform performance. If you contact our support team, we retain the content of that communication so we can follow up properly. We may also collect your IP address and browser type automatically when you access Luxebet from a mobile browser or the Android app.
We use the personal data we collect to run and improve the Luxebet platform for players across the Philippines. Your identity information is used to verify your age, confirm your account, and satisfy the requirements set by Philippine gaming authorities. Transaction details are used solely to process deposits and withdrawals in Philippine pesos and to maintain accurate financial records. Gameplay data helps us monitor for unusual activity, enforce our Terms and Conditions, and personalise your experience — for example, suggesting betting markets relevant to sports you follow. We may send you platform updates or important account notices by SMS or email; these are service communications, not marketing, and you cannot opt out of them while your account is active. Marketing messages, if any, are subject to your communication preferences as set in your account dashboard.
We take data security seriously and apply industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Your account password is stored in an encrypted format and is never visible to Luxebet staff in plain text. All data transmitted between your device and our servers is protected using secure encryption protocols. We conduct regular internal reviews of our data handling practices and access controls to ensure they remain appropriate. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine data protection authority within the timeframes required by law. You also play a role in keeping your account safe — never share your login credentials with anyone, and contact our support team immediately if you suspect unauthorised activity on your account.
As a registered player based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 (Republic Act 10173). You may request access to the personal information we hold about you at any time, and we will provide a copy within a reasonable timeframe. You have the right to request correction of inaccurate data — for example, if your registered name or contact number needs to be updated. You may also request that we delete your personal data, subject to our legal obligations to retain certain records for regulatory or financial compliance purposes. If you wish to withdraw consent for a specific use of your data, you can update your preferences in the account settings or contact our support team directly. To exercise any of these rights, reach out through the live chat function available after you log in, or visit our FAQ page for guidance on submitting a data request.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable Philippine law. When we make material changes, we will display a notice on the platform and update the "Last updated" date at the top of this page. We encourage you to review this page periodically so you are always informed about how we handle your data. Your continued use of Luxebet after a revised policy takes effect constitutes your acceptance of the updated terms. If you disagree with any changes, you may close your account and request deletion of your data, subject to our legal retention obligations. For any privacy-related questions not answered here, visit our FAQ page or speak with our support team after you log in.
The key things every Luxebet player in the Philippines should know about their data.
We only ask for personal information that is necessary to verify your identity, process payments in Philippine pesos, and keep your account compliant with local gaming rules.
Your information is never sold, rented, or shared for advertising purposes. We pass data to partners only when strictly required to run our payment or verification services.
All data in transit and at rest is protected with industry-standard encryption. Your password is never stored in a readable format, and our systems are reviewed regularly for security.
Under the Philippine Data Privacy Act, you can request a copy of your data or ask us to correct inaccurate records. Our support team can help you submit a data request at any time.
We use essential cookies to keep your session running and optional analytics cookies to improve the platform. Non-essential cookies can be turned off in your browser settings at any time.
This policy is reviewed whenever our services or Philippine regulations change. We will always notify you of material updates — check the "Last updated" date at the top of this page.
Our support team is ready to help with any data requests or privacy concerns. You can also browse the FAQ for quick answers, or create a free account and manage your preferences directly.